Refund policy

Returns, Replacements and Refunds

We want you to be happy with your order. Please read this policy before you buy.

When we accept a return or replacement

  • The product arrived damaged or broken.
  • The product is defective and does not work.
  • You received the wrong product.

How to request a return or replacement

  1. Contact us within 48 hours of delivery through our Contact page.
  2. Share your order number, clear photos of the product and packaging, and an unboxing video (recorded while opening the package).
  3. Our team will check your request and reply within 2 working days.

Refunds

  • Once your request is approved, we will send a replacement or issue a refund.
  • Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded to your bank account or UPI ID.
  • Refunds are processed within 7 working days after approval. Your bank may take a few extra days to show the amount.

What we cannot accept

  • Returns for change of mind once the product has been delivered. Grooming tools touch skin and hair, so for hygiene reasons we cannot take back opened or used products.
  • Products that have been damaged by the customer, or are missing parts or packaging.
  • Requests made after 48 hours of delivery or without an unboxing video.

Order cancellation

You can cancel your order free of charge before it is dispatched by contacting us. Once an order has been shipped it cannot be cancelled. Please do not refuse a Cash on Delivery order at the door without contacting us first.